Gaming has moved from being a hobby to something done on a professional level. One of the many brands that have established themselves in the gaming industry is Playstation. They have consistently met the needs of gamers around the world with addictive innovations and storylines for games that get people hooked. To improve the gaming experience, PlayStation offers gift cards that let people buy games and enjoy them from the comfort of their homes. However, the use of these gift cards is not without challenges.

PlayStation Gift Card Code Scratched Off

When you buy a PlayStation gift card, scratching it off is a tricky situation. One wrong move and you can scratch off the code alongside the silvery panel concealing it. Many users have encountered this situation and if you are one of them, probably scratched your PlayStation gift card too hard and some parts of the code is missing, this article will help you with recovery steps.

Steps to Recover a PlayStation Gift Card Code Scratched Off

You can recover a PlayStation gift card code if you accidentally scratched it off by contacting the retailer you bought the card from or PlayStation gift card customer service. To contact PlayStation’s customer service for gift card and voucher concerns, please visit You’d have to use the live chat button and be ready to provide every detail of your purchase. 

For people who bought their PlayStation gift card voucher from a retailer, the complete code would be the receipt they got from the retailer. In such cases, you would have to go to the retailer to recover your gift card code. However, if you bought the gift card code online or cannot reach the retailer, you can recover your scratched-off PlayStation gift card from the company’s customer service.

Why is my PlayStation Gift Card Declined?

Why is my PlayStation Gift Card Declined

PlayStation gift cards are designed to work only on PlayStation. You cannot use a PlayStation gift card to buy games on Xbox, for example. The following are other reasons your PlayStation gift card may be declined:

Insufficient Balance

This is always the case when card payment declines. If the balance on your gift card is not enough to buy the game you are trying to get, your purchase won’t go through.

Regional Restrictions

You cannot redeem or use a PlayStation gift card outside the region it was bought in. If you bought a PlayStation gift card in France, there’s no way it would work in the United States. PlayStation enforces a regional use on all its issued vouchers which means sometimes you can get your card declined.

Inactivated Gift Card

Not every PlayStation gift card requires activation before they can be used which makes this point easily neglected. If you have a PlayStation card that has the caption, ‘no value until activated at register’ written on it, then you must activate the card before it can be used. When you buy a card like that and just head to PlayStation to try and renew it, the card would be declined.

When you have a card like this, contact the retailer you bought it from, they may not have activated it properly.

Incorrect Details

Entering the wrong details from your PlayStation voucher will result in a decline. Most times, because we are in a hurry to get stuff done, we tend to mix up things. If you’re mixing up the numbers or letters on your gift card, it will decline. Cross-check and double-check to ensure you are not missing any numbers or letters.

How to Redeem a PlayStation Gift Card

How to Redeem PlayStation gift card code

There are several ways you can redeem a PlayStation voucher. You can redeem it on the PlayStation app, on the consoles, or online. I’d break down each of the steps.

How to Redeem a PlayStation Gift Card on the App

To redeem your PlayStation gift card through the PlayStation app, follow the steps below:

  1. Open the PlayStation app
  2. Select the menu at the top-right corner of the app
  3. Look for the option: Redeem Codes. Click on it
  4. Now, you’ll be required to enter the voucher code
  5. Type in the code in the space created and click Next

The page is going to load and your balance will reflect the added value from the gift card.

How to Redeem a PlayStation Gift Card Online

If you would like to Redeem your PlayStation gift card through the company’s website, please visit and then sign in to your account. Under the account settings, tap Redeem Codes, and enter the gift card PIN. Click Next and the value of the card will be added to your account.

How to Redeem a PlayStation Gift Card on PS5 Console

If you want to redeem your gift card using your PS5 console, follow these step-by-step instructions:

  1. Turn on your PS5 console and log in to your account.
  2. From the home screen, go to Settings.
  3. Scroll down and select Users and Accounts.
  4. Under Accounts, select Payment and Subscriptions.
  5. Select Redeem Codes.
  6. Enter the code that is printed on your gift card using the on-screen keyboard.
  7. Once you have entered the code, select Redeem.
  8. Your account balance will be updated with the amount of the gift card.

How to Redeem a PlayStation Gift Card on PS4 Console

You can use your PS4 console to redeem your PlayStation gift card. Here’s how it works:

  1. Turn on your PS4 console and log in to your account.
  2. From the home screen, scroll over to the PlayStation Store icon and select it.
  3. Once in the PlayStation Store, scroll down to the bottom of the left-hand menu and select Redeem Codes.
  4. Carefully enter the code that is printed on your gift card using the on-screen keyboard. Make sure to enter the code exactly as it appears, as it is case-sensitive.
  5. Once you have entered the code, select Redeem.

The credit or content associated with the gift card will be applied to your account.

How Many Digits is a PlayStation Gift Card Code?

There are 12 digits on a PlayStation gift card. This 12-digit code is used to redeem the value on the card and used in purchasing games from PlayStation.

Where is the Code on a PS4 Gift Card?

The code on a PS4 gift card is concealed at the back of the gift card. If you bought the gift card from a retailer, you can find the code of the gift card on the receipt.


A PlayStation gift card is a convenient way to continue enjoying the provisions of PlayStation. While there are other payment methods accepted by PlayStation, the gift card is the best way to make the most of gaming on your PS console. You surely won’t be stuck when your PlayStation gift card code is scratched off. Enjoy gaming!

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